Buyer protection

Secure payment

All payments are processed by Stripe, a PCI-DSS Level 1 certified payment provider. YoursMine never sees or stores your full card details. Funds are only released to the curator after your order is fulfilled.

Item not received

Every order ships with tracking. If your parcel doesn't arrive within 14 days of the expected delivery date, contact support@yoursmine.online with your order number — we'll investigate with the carrier and the curator, and refund you in full if the item is lost.

Item not as described

Listings show documented photos of the actual item. If what arrives differs materially from the listing, report it within 48 hours of delivery with photos. We review every case individually and can issue a refund where the listing was inaccurate.

Privacy in every parcel

Discreet shipping is standard: neutral packaging, no platform branding, and your alias instead of your name is what the curator sees. Your address is used solely to create the shipping label.

What's not covered

• Change of mind — due to the intimate nature of many items, all sales are final unless the item was misdescribed.
• Damage caused after delivery.
• Purchases made outside the platform. Never pay a curator directly — protection only applies to orders through YoursMine.